Refund policy

The operator of the online store located under the domain www.peptiderevolution.eu is:

Peptide Revolution LLC
30 N Gould St Ste R 82801, Sheridan WY (USA)

Contact for questions and requests about the status of orders via the E-shop and also a contact designated for information regarding personal collection:

E-mail: info@peptiderevolution.eu

Seller

The company Peptide Revolution LLC, which, when concluding and fulfilling the purchase contract, acts within the scope of its business activity in its own name, on its own account and which sells through the E-shop Goods.

Consumer

A natural person who purchases Goods through the online store on the Domain www.peptiderevolution.eu and for whom these Goods do not serve for the performance of employment, profession or business.

E-shop

the Seller’s online store located on the domain www.peptiderevolution.eu

Goods

Goods offered through the E-shop, which are used exclusively for collector’s purposes and cannot be used as food or medicine.

Order

an act of the Consumer in connection with the E-shop, which expresses the Consumer’s will to purchase Goods in E-shop.

Price

the total price stated in the Order, in particular the price for all Goods ordered by the Consumer and stated in the Order, as well as VAT or other taxes, fees, including the price of shipping.

Shipping

the price for transporting the Goods to the Consumer and, if applicable, handling the Goods (e.g. delivery of the Goods, etc.)

GTC

These GTC regulate:
  • the process of purchasing Goods by the Consumer through the E-shop,
  • the terms of sale and purchase of Goods through the Seller’s E-shop,
  • rights and obligations of the contracting parties, i.e. Seller and Consumer resulting from the purchase agreement concluded between these parties, the subject of which is the purchase and sale
Goods through the Seller’s E-shop.
Article III – Order and conclusion of the contract
  1. The Consumer orders the Goods from the Seller through the E-shop located under the domain www.peptiderevolution.eu
  2. The description of the Goods, its properties, availability in stock, and its price are listed in the E-shop for the Goods.
  3. Purchase of Goods in the E-shop is not subject to registration in the E-shop, but registration is possible. When purchasing without registration/with registration, the Consumer is obliged to fill in the data that the E-shop requires from him. If the Consumer is interested in registering and creating a customer account, simply select the Create account option when ordering. After completing the order, we will create a new customer account for the entered email address with a password that you set.
  4. After successful registration, the Consumer will have access to his account, through which he will log in to the E-shop when making purchases. With each subsequent purchase, the Consumer does not need to register, it is enough to log in to their account in the E-shop using their login details.
  5. The Consumer orders the Goods from the Seller via the E-shop, according to the instructions provided in this E-shop.
  6. After pressing the “ADD TO CART” button for the respective Goods, the ordered Goods are automatically added to the shopping cart of the respective Consumer. The shopping cart of a given Consumer is available for inspection by this Consumer at any time during the creation of the Order.
  7. In the shopping cart preview, the Consumer also chooses the method of transport of the Goods according to the options offered by the Seller.
  8. To the prices for individual Goods, VAT, etc., the price for Shipping according to the selected type of transport is also added, if the Seller allows the Goods to be delivered by multiple methods.
  9. The Consumer completes the Order by pressing the “Order with payment obligation” button. Before that, the Consumer is obliged to familiarize himself with these GTC and confirm this familiarization by clicking the button “I confirm that I have familiarized myself with the General Terms and Conditions of the E-shop www.peptiderevolution.eu. 6) requires the Consumer to declare that he was: – duly informed about the loss of the right of withdrawal after the provision of the service, – duly informed about the loss of the right of withdrawal after the start of the provision of electronic content. In the cases mentioned above, the Consumer must also press the buttons with the text before completing the order: “I give the Seller express consent to the start of the provision of the service / electronic content before the expiration of the withdrawal period and declare that I was duly informed by the Seller about the loss of the right of withdrawal after the start of the provision of the service / electronic content before the expiration of the withdrawal period.”
  10. By sending the Order, i.e. by pressing the “Order with payment obligation” button, the Consumer also confirms that he/she has become familiar with/was informed by the Seller about: – the properties of the Goods,- the total Price that the Consumer is obliged to pay to the Seller.
  11. After creating the Order, this Order will be registered in the E-shop system. The Seller shall send the following to the Consumer’s e-mail address, which the Consumer provided during registration: – Order confirmation with information about the Order, – the text of the GTC valid and effective at the time of the Consumer’s creation of the Order, – the Seller’s Complaints Procedure, if it is not part of the GTC. 12 Upon delivery of the confirmation of receipt of the Order pursuant to point 11 of this article of the GTC together with other documents to the Consumer, the contract for the purchase of the Goods shall be deemed to have been concluded, the subject of which is the delivery of the Goods specified in the Order for the price stated therein, all under the conditions contained in the documents pursuant to point 11 of this article. Payment and delivery terms
1 All prices of the Goods in the Order and in the E-shop are stated including VAT. The Consumer can pay the price according to the order:
1. a) via the STRIPE payment gateway
2. b) by bank transfer, or
3. c) by direct deposit in the bank to the Seller’s account,
4. d) by cash on delivery, i.e. by handing over cash to the delivery person upon receipt of the Goods.
2 The Seller does not charge any fee for payment of the Price. However, the Seller has warned the Consumer that the entity with which the Price payment is made may charge a fee for the payment (e.g. a given bank when depositing into an account).
3 The Consumer undertakes to pay the Price within the period specified in the Order.
4 Payment is understood as the moment the Price is credited to the Seller’s account.
5 The Seller undertakes to deliver the ordered Goods to the Consumer within 10
working days from the payment of the Order Price or within 10 working days from the conclusion
of the contract pursuant to Art. III point 12 of these GTC, if the payment of the Price by cash on delivery is selected.
6 The Seller shall deliver the ordered Goods to the Consumer to the address that the Consumer has indicated as the delivery address in the Order.
 
Instruction on the Consumer’s right to withdraw from the contract
1 The Consumer has the right to withdraw from the contract without giving a reason within 14 calendar days from the date of receipt of the Goods, while this period is deemed to have been observed if the notice of withdrawal from the contract was sent to the Seller no later than the last day of the period. The Goods are deemed to have been received by the Consumer at the moment when the Consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered Goods or if:
1. a) several Goods ordered by the Consumer in one Order are delivered separately,
at the moment of taking over the Goods that were delivered last,
2. b) delivers Goods consisting of several parts or pieces, at the moment of taking over
the last part or last piece,
3. c) delivers the Goods repeatedly during a defined period, at the moment of taking over
the first delivered Goods.
2 The Consumer exercises his right to withdraw from the contract pursuant to point 1 of this article of the GTC as follows:
1. a) in writing at the Seller’s registered office address specified above or
2. b) by e-mail
3 The consumer is entitled to use the form that forms Annex No. 1 to these GTC to withdraw from the contract pursuant to point 1 of this article. If the Consumer exercises his right to withdraw from the contract pursuant to point 1 of this article of the GTC, he shall return the Goods to the Seller by sending them to the address of the Seller’s registered office specified in these GTC no later than 14 days from the date on which he exercised his right to withdraw from the contract.
4 When withdrawing from the contract pursuant to point 1 of this article of the GTC, the Consumer shall bear the costs of returning the Goods, including the costs of returning the Goods, which cannot be returned by post due to their nature.
5 The returned Goods must not be damaged and must be sent to the Seller with proof of purchase, complete accessories, documentation, packaging, etc. The Consumer is responsible for any decrease in the value of the Goods that is not due to normal wear and tear during use within the withdrawal period pursuant to point 1 of this article of the GTC.
6 The Consumer has the right, after receiving the Goods within the withdrawal period, to unpack and test the Goods in a manner appropriate to determine the properties and functionality of the Goods.
7 The Seller shall, within 14 days from the date of receipt of the Consumer’s withdrawal pursuant to point 1 of this article of the GTC, refund to the Consumer the payments related to the withdrawal from the contract and received from him on the basis of the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees. The Seller shall refund the Consumer the payment pursuant to the previous sentence in the same manner as was used by the Consumer to pay for the Goods, unless the Consumer and the Seller agree otherwise. However, the Seller shall reimburse the Customer for the costs of transport, delivery and postage only to the extent of the cheapest common method of delivery offered by the Seller, regardless of the method of delivery chosen by the Consumer. The Seller shall not be obliged to refund the Consumer’s payment before the Goods are delivered to him or before the Consumer proves that he has sent the Goods back to him.
8 The Consumer may not withdraw from a contract whose subject matter is:
1. a) provision of a service, if its provision has begun with the express consent
of the customer and the customer has declared that he has been duly informed that by expressing this
consent he loses the right to withdraw from the contract after the service has been fully provided, and if
the service has been fully provided;
2. b) sale of goods made according to the customer’s specific requirements, goods
made to measure or goods intended specifically for one customer;
3. c) sale of goods that are subject to rapid deterioration or spoilage;
4. d) sale of sound recordings, video recordings, audiovisual
records, books or computer software sold in protective packaging, if
the customer has opened this packaging;
5. e) sale of goods enclosed in protective packaging which is not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery;
6. f) sale of goods or provision of services, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the withdrawal period;
7. g) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery;
8. h) sale of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, while their delivery can be made after 30 days at the earliest and their price depends on market price movements that the seller cannot influence; 9. i) sale of periodicals, with the exception of sales based on a subscription agreement and sales of books not delivered in a protective packaging; j) provision of electronic content other than on a tangible medium, if its provision began with the express consent of the customer and the customer declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract. / Seller and Orderer / Buyer (hereinafter referred to as “RP”) Introductory provisions. The operator (seller) of the online store www.peptiderevolution.eu is Peptide Revolution LLC, 30 N Gould St Ste R 82801, Sheridan WY United States (USA)
The orderer (buyer) of the online store is any natural or legal person who orders goods (product(s) or service(s)) through the website. This Complaints Procedure regulates the legal relations between the operator and the customer when handling complaints regarding the correctness and quality of goods and services provided by the operator. A complaint for the purposes of this Complaints Procedure is understood to be a right exercised by the customer from liability for defects in goods or services provided by the customer, for which a certain remedy or compensation for defective performance or non-performance of the subject matter of the contract is required.
 
Procedure for handling complaints.
1. In accordance with this RP, an authorized person may file a complaint in person, in writing, or by e-mail.
2. The complaint must clearly state in particular:
• who is filing the complaint (name, surname, permanent address),
• the subject of the complaint, or what the customer is seeking
• to whom the complaint is addressed,
• the date of filing the complaint,
• the signature of the customer or the signature of the Authorized Person together with the power of attorney.
3. In the event of a complaint being filed by e-mail, fax or in writing by an Authorized Person on behalf of the Customer, the complaint must be accompanied by a power of attorney to
represent the Customer in the matter of the complaint.
4. If the complaint does not contain the elements specified in point 2 of this article, it will be considered unauthorized.
5. The deadline for handling the complaint is no more than 30 days from the date of filing the complaint. The Customer will issue the Client with a written document confirming the handling of the complaint.
6. Filing a complaint is understood to be the day the Customer files the complaint. The date of filing a complaint is considered to be:
• for postal deliveries – the day of delivery of the complaint to the registry office
of the customer)
• for personal delivery – the date on the copy of the complaint, which the customer confirms
delivery
• for delivery by e-mail – the day of delivery of the e-mail message to the customer’s e-mail address.
7. Other legal relations between the operator and the customer not expressly regulated by these Complaints Procedures will be governed by the relevant provisions of individual contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations valid in the territory of the Slovak Republic, in this order.
8. The customer is entitled to change or amend these Complaints Procedures at any time due to changes in legal regulations and the business environment. The customer will determine the current wording of the Complaints Procedures by publishing them on its website. These RP shall enter into force and effect from the date and fully replace the previous RP. The operator reserves the right to change the RP without prior notice.

Internet sales (e-shop):

When purchasing through the e-shop marrea.sk, the seller will process your data (provision of § 10, paragraph 3, letter b) of the ZnOOÚ) to the extent of: title, first name and surname, delivery address including postal code, invoice address including postal code, telephone number, e-mail in the IS Internet sales (e-shop), IS Accounting and IS Logistics of the seller. The seller will process your personal data for the purpose of concluding a purchase contract, recording purchase contracts, invoices and other documents, settling the purchase price, issuing an invoice following the conclusion of the purchase contract, contacting you in order to process,
possible adjustment and delivery of the order, for a maximum period of five years from the last purchase via the peptiderevolution.eu e-shop