1. Seller and Contact Details

2. Scope of this Policy

This Refund & Returns Policy explains the conditions under which customers may request a refund, return goods, withdraw from a purchase contract or file a complaint regarding goods purchased through the E-shop www.peptiderevolution.eu.

This Policy applies to consumer purchases made through the E-shop. Business-to-business purchases may be subject to different conditions unless mandatory law provides otherwise.

3. Definitions

Term	Meaning
Seller	REDFIELD ONE KFT., acting in its own name and on its own account when selling goods through the E-shop.
Consumer	A natural person who purchases goods through the E-shop for purposes outside their trade, business, craft or profession.
E-shop	The online store available at www.peptiderevolution.eu.
Goods	Goods offered through the E-shop. Goods are sold exclusively for collector’s, laboratory or research purposes, as described on the product page, and are not intended for use as food, medicine or for human consumption.
Order	The customer’s action through the E-shop expressing the intention to purchase selected goods.
Refund	The return of payment to the customer in accordance with this Policy and applicable law.

4. 14-Day Right of Withdrawal

If you are a Consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 calendar days from the date you receive the goods.

The withdrawal period is met if you send your withdrawal notice before the 14-day period expires.

The goods are considered received when:

• you or a third party designated by you, other than the carrier, receives the goods;
• in the case of several goods delivered separately, when the last item is received;
• in the case of goods delivered in several parts or pieces, when the last part or piece is received.

5. How to Request a Withdrawal or Return

To withdraw from the contract or request a return, please contact us by e-mail: info@peptiderevolution.eu.

Your request should include:

• your full name,
• order number,
• e-mail address used for the order,
• product name or products you wish to return,
• reason for return, if you wish to provide it,
• photos, if the goods arrived damaged or incorrect.

6. Return Address

Unless we provide a different return address in writing, goods should be returned to:

If a different logistics or fulfilment return address is provided by customer support, please use the address provided in that written instruction.

7. Return Deadline

You must send the goods back no later than 14 calendar days from the date on which you notified us that you are withdrawing from the contract.

The deadline is met if you send the goods before the 14-day return period expires.

8. Condition of Returned Goods

Returned goods must be complete, undamaged and returned with all accessories, documentation, labels, packaging and proof of purchase where possible.

You may inspect the goods only to the extent necessary to determine their nature, characteristics and functionality. You are responsible for any decrease in the value of the goods caused by handling beyond what is necessary for such inspection.

For hygiene, safety and product integrity reasons, sealed goods may not be eligible for return if the protective seal, safety packaging or original closure has been opened, damaged or broken after delivery.

9. Products Excluded from Returns

You may not withdraw from the contract in cases where withdrawal is excluded by applicable law. This may include, especially:

• goods made according to the customer’s specifications or clearly personalised goods;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection, hygiene, safety or product integrity reasons if they were unsealed after delivery;
• goods which, after delivery, are inseparably mixed with other goods due to their nature;
• goods that have been used, damaged, contaminated, altered or handled beyond what is necessary for inspection;
• other cases where applicable consumer protection law excludes the right of withdrawal.

10. Return Shipping Costs

Unless the goods are defective, damaged, incorrect or otherwise covered by a justified complaint, the customer bears the direct cost of returning the goods.

We recommend using a tracked shipping method. We are not responsible for returned shipments that are lost, damaged or not delivered to the return address.

11. Refund Processing

If you validly withdraw from the contract, we will refund payments received from you, including the standard delivery cost, no later than 14 calendar days from receiving your withdrawal notice.

However, we may withhold the refund until we receive the returned goods or until you provide proof that the goods have been sent back, whichever occurs first.

The refund will be made using the same payment method that you used for the original transaction, unless we agree otherwise.

If you chose a delivery method more expensive than the cheapest standard delivery method offered by us, we will refund only the amount corresponding to the cheapest standard delivery method.

12. Partial Refunds

Partial refunds may be granted in cases such as:

• only part of the order is returned;
• the returned goods show signs of handling beyond what is necessary for inspection;
• the goods are returned incomplete or with missing packaging, accessories or documentation;
• a discount, coupon, store credit or promotional offer was used in the original order;
• only part of the order is affected by a complaint or delivery issue.

13. Damaged, Incorrect or Missing Goods

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible at info@peptiderevolution.eu.

Please include:

• your order number,
• a clear description of the issue,
• photos of the package, shipping label and goods,
• photos of any damage or missing items, where applicable.

If the complaint is justified, we may offer a replacement, refund, partial refund, store credit or another appropriate solution in accordance with applicable law.

14. Complaints Procedure

A complaint means a claim made by the customer concerning defective, damaged, incorrect, incomplete or non-conforming goods.

1. The complaint may be submitted by e-mail or in writing.
2. The complaint must clearly identify the customer, the order and the issue being claimed.
3. We may request additional information, photos, documents or return of the goods if needed to assess the complaint.
4. The complaint will be handled within 30 days from the date on which we receive all necessary information and, where required, the returned goods.
5. We will inform the customer of the result of the complaint by e-mail.

15. Failed Delivery, Refused Delivery and Unclaimed Parcels

If a parcel is returned to us because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the parcel, did not cooperate with the carrier or did not complete customs or import procedures where required, the customer may be responsible for additional shipping, return, storage, customs or handling costs.

In such cases, any refund may be reduced by costs actually incurred by us, unless mandatory law provides otherwise.

16. Customs, Import Restrictions and Seizures

The customer is responsible for checking whether the ordered goods may be lawfully imported, received and possessed in the destination country.

If a shipment is delayed, held, inspected, returned, refused or seized by customs or another authority due to local import rules, product restrictions, missing customer cooperation or local legal requirements, refund eligibility will be assessed individually based on the circumstances and applicable law.

We may assist with available order documents where reasonably possible, but we cannot guarantee customs clearance or acceptance of goods in the destination country.

17. Cancellations Before Dispatch

You may request order cancellation before the order has been dispatched. If the order has already been processed, packed or handed over to the carrier, cancellation may no longer be possible and the standard return procedure may apply.

Cancellation requests should be sent to info@peptiderevolution.eu as soon as possible after placing the order.

18. Chargebacks and Payment Disputes

If there is a problem with your order, please contact us first so that we can review and resolve the issue.

Unfounded chargebacks or payment disputes may delay resolution of the issue. We reserve the right to provide order, payment, delivery and communication records to payment providers, banks or dispute resolution bodies where necessary to protect our legal rights.

19. Refund Method and Timing

Payment method	Refund method
Card payment	Refund is usually sent back to the original card or payment method through the payment provider.
Bank transfer	Refund may be sent by bank transfer to the account provided by the customer.
Cash on delivery	Refund may be sent by bank transfer or another agreed method.
Store credit / coupon	Refund may be issued as store credit where this was the original payment or compensation method, or where agreed with the customer.

The exact time for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.

20. Contact for Refunds and Returns

21. Final Provisions

1. This Refund & Returns Policy forms part of the customer information provided by the Seller in connection with the E-shop.
2. The version of this Policy valid at the time of placing the order applies to that order.
3. The Seller may update this Policy due to changes in law, business operations, payment methods, delivery methods or E-shop functionality.
4. The current version is always published on the E-shop.

Annex – Model Withdrawal / Return Form

This Refund & Returns Policy should be read together with the General Terms and Conditions, Privacy Policy and any order-specific information shown during checkout.